What We Do

We provide professional services within three main areas of Training, Project and Change work. Some of the things we get involved with are:

Training

  • Use Instructional Design methodologies such as ADDIE, Kirkpatrick, etc to formulate training requirements
  • Develop and deliver training via 1-2-1, classroom/lecture theatre, train the trainer, super user, presentations, demonstrations, online eLearning and bite-sized video tutorials for self-learning.
  • Uses TechSmith’s Camtasia and Adobe Captivate to create content creation and development in video training tutorial productions.  
  • Adapt training requirements to suit all work situations and personalities.
  • Produce/develop new starter kits for newly recruited staff.
  • Planning and scheduling training activities.
  • Produce and develop many forms of workflow and supporting documentation including:
    • Training/resource planning and reporting schedules;
    • Workflow process maps
    • Training Needs Analysis (TNA’s)
    • Standard operating procedures (SOP’s)
    • PowerPoint presentations
    • Training/lesson plans
    • Training manuals and quick reference guides.
    • Modularisation of training subject matter.
  • Organise and run user access training (UAT) activities.
  • Creating knowledge base systems using Atlassian’s ‘Confluence’ software.
  • Organise drop in/workshop support centres.
  • Training methodologies with LMS business models to monitor, record and evaluate user learning activities.
  • Manage teams of staff across various site locations.

Note

  • All remote IT training is designed to be as engaging and interactive as our classroom sessions and is delivered on several platforms including Microsoft Teams, Zoom or Google Meet.
  • Our aim is to ensure you have pleasurable, fun, interactive, training days and walk away with a range of new, exciting skills to apply in your workplace.

Project

  • Extensive Communications/Stakeholder Management and Engagement.
  • GAP Analysis/Information Gathering.
  • SDLC (System Development Life Cycle).
  • Issue and Risk Management.
  • Creation and implementation of Process Maps; Standard Operating Procedures (SOP’s); RAG/RAID monitoring and reporting; Dashboards; Highlight reports; Project and Cutover plans and much more.
  • Budget Control, Purchasing & Suppliers.
  • Hardware rollout and software implementation.
  • Managing internal/external contractor teams.

Change

  • Change control/management.
  • Chairing Change Advisory Board (CAB) meetings.
  • Review/assessment of all EFC and RFC documentation.
  • Developing and streamlining bespoke change management administration and reporting systems.

Supporting Material

  • PRINCE2 Project Management (License P2R/761228)
  • Change Management (License AC-849-6998476)
  • Proven experience working with PRINCE2/ITIL project methodologies.
  • The Institute Certified Training Practitioner (ICTP) accreditation (77623).

Software and programs we’ve worked with

General

  • Microsoft Office Suite including Teams, Word, Excel, Outlook, OneNote, Forms, PowerPoint, Planner, Visio, Project, Yammer, Stream and more
  • Camtasia, Adobe Captivate, Articulate 360 and Sony Vegas (Video Training Tutorials)
  • Atlassian’s JIRA (Service Desk and Change Management)
  • Atlassian’s Confluence (Knowledge Based)
  • Atlassian’s Trello (Project)
  • HTML; WordPress (Web Site Creation)
  • SharePoint Delve
  • Skype
  • Clearquest & Remedy software (Helpdesk)

Organisation/Industry Specific

NHS

  • Medilogik EMS (NHS Endoscopy)
  • Imprivata (Security Single Sign-On authentication)
  • Universal Viewer Universal Zero FootPrint UVZFP (PACS) Radiology viewing and reporting software
  • E Rad Cockpit (Radiology)
  • CRIS Radiology (Sys Admin, Stats and Front End)
  • Lorenzo (NHS Patient Management)
  • Ormis (NHS Theatres)
  • Protos Evolution (NHS Maternity)
  • HealthView (NHS Order Comms software – blood ordering and collection for Phlebotomy and Pathology)
  • WinScribe and Dragon (NHS Voice/Speech Recognition)
  • Docman, iWorkflow and IntelliSense (NHS Digital Documentation)
  • Meditech (NHS Patient Management)
  • iPM (NHS Patient Management)
  • Omnis7 (Dental Practice Patient Management)

Education

  • Tribal’s SITS Student Record System (Education)
  • Ellucian’s Quercus Student Record System (Education)

Local Government

  • TuServe (Police)

Specialist Business

  • Aptean (Manufacturing/Production Supply)
  • MyConnect (Network Rail Website)
  • MyCreations – Micros Retail (FMCG product life cycle)
  • Panacea Window Designer (Windows, Doors and Conservatories ERP/MRP II Manufacturing)